RIFF VR FAQ

Audio

I can’t hear any audio.

Check your Windows (PC) Audio Setting for playback devices through the Windows control panel. Sometimes it needs not just the Vive or Rift to be enabled, but another device to be disabled.

 

The game can’t hear my voice when I grab the microphone.

Check your Windows (PC) Audio Setting for record devices through the Windows control panel. Sometimes it needs not just the Vive or Rift to beenabled, but another device to be disabled.

 

I hear some music and sounds (in the Main Menu or the Tutorial), but the drums and guitar aren’t making any sound and the music doesn’t playback.

This is usually the result of what we call a hot swap where you changed audio devices while the game is running. You need to restart RIFF VR with the audio settings you want before you start playing.

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The game lags.

Perhaps your computer is below our recommended requirements. We recommend the following:

OS: 10

Processor: i17

Memory: 8GB RAM

Graphics: Nvidia 1060

DirectX: Version 11

Storage: 4GB available

My guitar pick or drumsticks are respawning while I'm playing.

Most likely, you are accidentally touching the grip button. It happens to our programmers a lot. That's why you can lock it on the control panel.

I can't play sitting down.

If you are playing the guitar or vocals, you will have to reach up to grab respectively the pick or the microphone. If you are playing the drums, you can modify the drums' height using the mixer panel which is on your right when spawning in front of an instrument.

Creative Hub

Below are the major steps to our customize feature.

Please fill in the form if the information you are looking for is not there.

Open the customize menu by clicking on the following image.

This icon is situated on top of your left controller.

Click on the top icon displayed in green. You will need to use your thumb on the touchpad of your right controller. This icon will move the object you have previously selected. (Selected objects will turn blue.) 

Click on the right icon displayed in green to rotate the object you have previously selected.

Hold the trigger and move your controller to the right or left to rotate it.

Click on the top icon displayed in green to open the Objects Selection Menu.

You can choose any object displayed there. Don't forget to scroll down to see the full inventory!

Click on the left icon displayed in green to scale the object you have previously selected.

Hold the trigger and move your controller upwards to make the object bigger; move it downwards to make it smaller.

Click on the icon at the bottom displayed in green to delete the object you have previously selected.

Click on the icon displaying a landscape (in green) to select an environment.  
You can change this environment while building a custom area. The objects you have already placed will be transferred to the new environment.

Click on the icon displaying a light bulb (in green) to choose a lighting setting for your environment.

The lighting can be changed at any moment of the environment creation.

Click on the icon displaying a paintbrush (in green) to start 3D painting in your environment.

Grip the paintbrushes with the grab button on the controllers and dip the brushes in the cans that have spawned around you. Hold the trigger to paint.

You can delete the paint by putting your right controller on the paint and pressing the delete button you will then see.

Click on the icon displaying characters (in green) to place the band members in your environment.

Pay attention where you place the singer, guitarist, and drummer as you will be taking their place later on when selecting their instrument.

Click on the save icon (in green) to save your newly made environment.

Note that you need to save and exit your custom environment in order to play an instrument in it.

Click on the exit icon (in green) to leave the environment.

Once you have saved your environment, you will be able to perform in it by going back to the Creative Hub Menu and choosing Perform.

Support

 
If your problem is not described in the FAQ listed above, please send us a brief message detailing the issue you have encountered. 
We want you to get back to playing as soon as possible!